It usually takes no more than 3 business days to ship out your order.

Yes. You can only change your shipping address before your package is shipped out. Please email to support@jessiejameshandbags.com with your correct address.

We offer free shipping for retailers whose order amount is over $100. The code is FREESHIPGG.

Please email to support@jessiejameshandbags.com with picture attached. Our customer service staff will offer you refund or send a replacement bag to you.

Please email to support@jessiejameshandbags.com for refund.

• Full refund less than 6 months
• 50% refund within 6-12 months after purchase
• No refund over 12 months

Examples of possible issues: broken zipper/hardware/straps, stitching issues…

Yes. You can return it back with the packing slip attached in the package at your own cost and email us the tracking number in order to get a refund. Shipping address: 2450 E Vernon Ave, Vernon, CA 90058.

You can return it back with the packing slip at your own cost and email us the tracking number in order to get a full refund, then you can purchase another item. Shipping address: 2450 E Vernon Ave, Vernon, CA 90058.

We would return the refund to your original payment method.

Please try another browser. If it still doesn't work, please email us and we could refund the coupon amount after the order is processed.

We can only change the item style or color before your package is shipped out. Please email to support@jessiejameshandbags.com.

Yes. Please email to support@jessiejameshandbags.com with a list a items you want to purchase or call us at 323-917-8828. Our customer team will place orders for you and email you the digital invoice.

We will email you the shipping information after shipping out your package.

Please visit https://www.jessiejameshandbags.com/pages/wholesale-register and fill in the customer information.

Please try another browser. If it still doesn't work, please email us a list a items you want to purchase. Our customer team will place orders for you and email you the digital invoice.

Yes. We offer dropshipping for wholesalers whose order amount exceeds $3,000 over the past 3-6 months.

Yes. Here's our digital catalog: https://www.jessiejameshandbags.com/pages/jessie-james-2023-catalog

Yes. We will send emails for new product launch.