FAQs

SHIPPING

It usually takes no more than 3 business days to ship out your order.

Yes. You can only change your shipping address before your package is shipped out. Please email to support@jessiejameshandbags.com with your correct address.

We offer free shipping for retailers whose order amount is over $100. The code is FREESHIPGG.

Please email to support@jessiejameshandbags.com with picture attached. Our customer service staff will offer you refund or send a replacement bag to you.

Please email to support@jessiejameshandbags.com for refund.

RETURN & EXCHANGE

  • Full refund less than 6 months
  • 50% refund within 6-12 months after purchase
  • No refund over 12 months

Examples of possible issues: broken zipper/hardware/straps, stitching issues…

If your Jessie James product was purchased from a third party retailer, please contact the retailer first for information on their warranty policy. Please contact us next if further assistance is needed. Warranty does not extend to second hand purchases, such as eBay, Depop, etc.

We only accept returns that have been purchased directly off our website. Customer may return the product within 30 days of receiving items, based on delivered date shown by the tracking number. During the holidays, we extend our return window for all purchases made in November or December until January 15th.

You can return it back with the packing slip attached in the package at your own cost and email us the tracking number in order to get a refund. Shipping address: 2450 E Vernon Ave, Vernon, CA 90058.

Purchases from third party retailers must return the product to the retailer.

You can return it back with the packing slip at your own cost and email us the tracking number in order to get a refund, then you can purchase another item. Shipping address: 2450 E Vernon Ave, Vernon, CA 90058.

Refunds go back to the original payment method used in the order.

ORDERING

Yes, Jessie James Handbags offers 20% off all purchases for all active duty service members, veterans, law enforcement, first responders, and firefighters. Please email us at support@jessiejameshandbags.com with credential verification.

Please try another browser. If it still doesn't work, please email us and we could refund the coupon amount after the order is processed.

We can only change the item style or color before your package is shipped out. Please email to support@jessiejameshandbags.com.

Yes. Please email to support@jessiejameshandbags.com with a list a items you want to purchase or call us at 323-917-8828. Our customer team will place orders for you and email you the digital invoice.

We will email you the shipping information after shipping out your package.

WHOLESALE

Please visit https://www.jessiejameshandbags.com/pages/wholesale-register and fill in the customer information.

Please try another browser. If it still doesn't work, please email us a list a items you want to purchase. Our customer team will place orders for you and email you the digital invoice.

We no longer offer dropshipping for wholesalers.

Yes. We will send emails for new product launch.