Frequently Asked Questions

How can we help you today? If your question is not listed below, please contact us.

General Questions

When will my order ship?

It usually takes no more than 3 business days to ship out your order.

Can I change my shipping address?

You may change your shipping address before your order ships out. Please email with the correct address.

Do you offer expedited shipping?

Unfortunately, we do not offer expedited shipping. No exceptions.

What if I receive the wrong item?

Please email with a picture attached. We will offer you a refund or send a replacement bag.

Which mail carrier do you use?

For retail orders, we mainly use USPS. For wholesale orders, we mainly use FedEx.

How do you handle a missing package?

Please email for a refund.

Returns & Exchanges

Do you offer a product warranty?

Yes, in the unlikely event your product has issues such as a broken zipper/hardware/stitching:

  • Full refund on products less than 6 months from purchase date.
  • 50% refund on products 6-12 months from purchase date.
  • No refund on products over 12 months from purchase date.

If your Jessie & James product was purchased from a third party retailer, please contact the retailer first for information on their warranty policy. Please contact us next if further assistance is needed.

Warranty does not extend to second hand purchases, such as eBay, Depop, etc.

Do you accept returns?

We only accept returns that have been purchased directly off our website. You may return the product within 30 days of receiving items, based on delivered date shown by the tracking number. During the holidays, we extend our return window for all purchases made in November or December until January 15th.

You can return it back with the packing slip attached in the package at your own cost and email us the tracking number in order to get a refund.

Shipping address: 2450 E Vernon Ave, Vernon, CA 90058.

Purchases from third party retailers must return the product to the retailer.

How does the exchange process work?

While we do not offer exchanges, you may return the product back to us at your own cost and re-purchase a new item.

To return products, please mail it back within 30-days of purchase with the packing slip enclosed.

Once you have mailed your package, please send an email to with the tracking number in order to receive your refund.

Shipping address: 2450 E Vernon Ave, Vernon, CA 90058.

How do I get my refund?

Refunds will go back to the original payment method used in the order.


Do you offer a military/law enforcement/first responder discount?

Yes, Jessie James Handbags offers 20% off all purchases for all active duty service members, veterans, law enforcement, first responders, and firefighters.

Please go to the military discount page and follow the steps listed there.

What if I can't apply a discount code?

Please try again using another browser. If it still doesn't work, please email and we will refund the coupon amount after the order is processed.

What if I order the wrong item or color?

We can only change the item style or color before your package is shipped out. Please email for item changes.

I am having trouble ordering. Can I place an order another way?

Yes. Our customer service team can place an order for you and send a digital invoice.

For orders by email:

Send an email to with the item(s) you want.

For orders by phone:

Please call us at (323) 917-8828. Please note: our hours of operation are 9:00am-5:30pm, Monday - Friday. We are closed on weekends and major holidays.

How can I track my order?

We will email shipping and tracking information after your order is sent out.

Wholesale Questions

How can I apply for a wholesale account?

Please visit our wholesale page to apply for a wholesale account.

What if the wholesale pricing doesn't work during check-out?

Please try another browser. If it still doesn't work, please email a list of items you want to purchase. Our customer team will place orders for you and email you the digital invoice.

Do you offer drop shipping?

We do not offer drop shipping for wholesalers.

Where can I view your catalog?

Please visit our digital catalog here.

Will I get new item notifications?

Yes. We send emails for all new product launches.