The first purse I received had a defect. The zippered pocket on the inside had been stitched shut when the logo was sewed inside. I emailed the customer service team and sent a picture and video for proof. They offered me a full refund, but I asked for them to just send a new purse instead. They sent me the new one, which was free of any defects. It's cute and I feel more comfortable carrying with this purse than just having a handgun laying loose in the bottom of a normal purse.
I would also like to note that my 357 revolver didn't quite fit into the holster that comes with the purse. However, we cut some of the stitching to make it work. I like that the holster has Velcro to keep it in place inside the outer zippered pocket.