I bought this purse from a gun shop. After only 2 months, the strap came unraveled and broke. I contacted the manufacturer and they were absolutely fabulous! They apologized for the problem and sent me a brand new purse at no cost to me. I will definitely telling my friends about Jesse James products. I will also be a return customer. I loved this purse when I bought it, and I now love this company for giving me customer service I expect from all companies I deal with. Thank you again for replacing the purse. I am most appreciative!